Return & Refund Policy
Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
- Unused and unwashed
- In original condition
- In original packaging
Items that show signs of use, damage, or missing components are not eligible for return.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Clearance items
- Final sale items
- Items marked as non-returnable at the time of purchase
Return Process
To initiate a return, please contact us at support@puffulu.com
with your order number and reason for return.
Returns sent without prior approval may not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect.
We do not provide prepaid return labels at this time.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the issue.
We will gladly arrange a replacement or issue a full refund.
Refunds
Once your return is received and inspected, your refund will be processed within 5–7 business days to your original payment method.
Shipping charges are non-refundable.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, please return the original item and place a new order.
Order Cancellations
Orders may be canceled before they are shipped.
Once an order has been processed or shipped, it cannot be canceled.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company—it may take some time before your refund is officially posted
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at support@puffulu.com.
Contact Us
If you have any questions about returns or refunds, feel free to reach out:
📧 support@puffulu.com
We’re always happy to help.
Return Address
Puffulu