Shipping Policy

Shipping Policy

Thank you for shopping with us! We want to make sure your order arrives safely and on time.
Below you’ll find all the details about our shipping process.

Processing Time

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.

During high-volume seasons, processing time may be extended by 1–2 days.

Shipping Times

United States

Standard Shipping: 7–12 business days
Express Shipping (if available): 3–7 business days

United Kingdom & Europe

Standard Shipping: 7–14 business days

Canada & Australia

Standard Shipping: 7–15 business days

Rest of World

Standard Shipping: 10–20 business days

Please note: These are estimated timeframes provided by carriers.
Customs delays or high seasonal demand may extend delivery times.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping promotions (when available) will be applied automatically.

Tracking Your Order

Once your order ships, you will receive a tracking number via email.
Tracking updates may take 1–3 days to appear, depending on the carrier.

Customs, Duties & Taxes

International orders may be subject to customs fees, VAT, or import taxes.
These charges are determined by your country’s regulations and are the responsibility of the customer.

We cannot control or predict customs delays.

Wrong Address Disclaimer

Please ensure your shipping address is correct at checkout.
If the address provided is incorrect, we are not responsible for lost packages.

If you need to change your address, contact us within 12 hours of placing your order:
📩 [support@puffulu.com]

Lost or Stolen Packages

If a package is marked as delivered but you did not receive it, please contact your local carrier first.
We are not responsible for packages lost after delivery, but we will do our best to assist.

Contact Us

If you have any questions about your order or shipping, feel free to reach out:
📩 [support@puffulu.com]

We’re always here to help and make your experience cozy and stress-free.