Terms of Service
Last updated: January 12, 2026
Welcome to Puffulu (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our website located at puffulu.com (the “Site”), including any purchases, services, or features offered through the Site (collectively, the “Services”).
By visiting or using the Services, you agree to be bound by these Terms and our related policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree to these Terms, you may not access or use the Services.
1. Eligibility
By using this Site, you represent that you are at least the age of majority in your jurisdiction and that you have the legal capacity to enter into these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Use of the Site
You agree not to use the Site for any unlawful purpose or in a way that violates these Terms.
You may not:
- attempt to gain unauthorized access to the Site or related systems
- interfere with or disrupt the security or operation of the Services
- use the Site to transmit malicious code, spam, or harmful content
- misuse or copy content, trademarks, or intellectual property without authorization
We reserve the right to refuse service, terminate accounts, or restrict access if we believe a user has violated these Terms or applicable laws.
3. Products and Services
All products displayed on the Site are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions and pricing at any time without notice.
We make every effort to display product colors and images accurately; however, we cannot guarantee that your device’s display will reflect the product accurately.
4. Pricing and Payment
All prices are shown in the currency displayed on the Site and may be subject to change without notice.
By submitting payment information, you represent that you are authorized to use the payment method and that the payment information is accurate.
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected, or if there is an error in pricing, product information, or availability.
5. Orders and Acceptance
After you place an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order; acceptance occurs only when the order is processed and shipped.
We may cancel or limit orders for reasons including:
product availability
suspected fraud
errors in pricing or product information
incomplete or incorrect shipping address
If we cancel an order after payment has been received, we will issue a refund to the original payment method.
6. Shipping
Shipping, delivery times, and related terms are governed by our Shipping Policy. Delivery estimates are not guaranteed and may be affected by factors outside our control.
We are not responsible for delays due to carriers, customs processes, weather, or other disruptions.
7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy. Certain items may not be eligible for return, including opened or used products, and items marked final sale.
8. Promotions and Discounts
We may offer promotions, discounts, or free gifts from time to time. These are subject to additional terms and may be modified, suspended, or canceled at any time.
Unless stated otherwise:
discounts cannot be applied retroactively
only one discount code may be used per order
promotional items are available while supplies last
9. Account Information
If you create an account, you are responsible for maintaining the confidentiality of your login information and all activities under your account. You agree to notify us immediately if you suspect unauthorized use of your account.
We reserve the right to suspend or terminate accounts at our discretion.
10. Intellectual Property
All content on the Site—including but not limited to text, graphics, logos, product names, images, videos, and software—is owned by or licensed to Norivyn and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or exploit any Site content without our prior written permission.
11. User Content (Reviews, Comments, Submissions)
If you submit or post reviews, comments, or other content (“User Content”), you grant Norivyn a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content for marketing and operational purposes.
You agree that your User Content will not:
violate any laws
infringe intellectual property rights
contain abusive, misleading, defamatory, or obscene content
include spam or false claims
We reserve the right to remove User Content at any time.
12. Disclaimer of Warranties
The Services and products provided through the Site are offered “as is” and “as available” without warranties of any kind, either express or implied.
To the fullest extent permitted by law, Norivyn disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that the Site will be uninterrupted, secure, or error-free.
13. Limitation of Liability
To the maximum extent permitted by law, Norivyn shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Services, including but not limited to loss of profits, data, or goodwill.
In any event, Norivyn’s total liability for any claim relating to the Services shall not exceed the amount paid by you for the product or service giving rise to the claim.
Some jurisdictions do not allow limitations on implied warranties or liability, so some limitations may not apply to you.
14. Indemnification
You agree to indemnify and hold harmless Norivyn and its affiliates, directors, officers, employees, and agents from any claims, damages, liabilities, or expenses arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or third-party rights.
15. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or operations of third-party sites. Accessing them is at your own risk.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws applicable in Hong Kong, without regard to conflict of law principles.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes in the Services, business practices, or legal requirements. Any updates will be posted on the Site with the revised “Last updated” date.
Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
18. Contact Information
If you have any questions about these Terms of Service, please contact us:
Puffulu